When we move back to Portland, Bay Animal Hospital is who/what we're going to miss the most. Hands down, the BEST veterinarian experience we've ever had and Frankie gets genuinely excited to see your staff. You have always gone above and beyond to make sure our worries and anxieties about Frankie are extinguished and reassure us that he's truly in good hands. The doctors & staff always explain things in a clear, concise and understandable way. Bedside manner, A++. Boarding, A+++++. Keep on being amazing, Bay Animal Hospital is the best!
This was my first time going to Bay Animal Hospital and I was quite impressed that they honored my 2:30pm appointment time! I've been going to my other vet for over 10 years and every time I would go, I'd still have to wait for over 30 minutes even with an appointment. Everyone that works at Bay Animal Hospital was so professional, friendly and had a smile on their faces. The place is spotless! While I was there I noticed someone coming to disinfect the seats as soon as the other customers left. All in all, it was quite a wonderful experience.
We took our cat in with what we thought was a minor health hiccup last week, right before the New Year holiday. Unfortunately, we discovered that there were serious underlying issues and had to make the decision to put him down. However, we wouldn't have learned about these issues and how pervasive they were if it weren't for the carefulness and attention of Dr. Herrema, who was helping us that day. Despite it being a very busy day at the hospital, Dr. Herrema took the time to answer all of our questions about his health problems, provide us with options, and give us the information we needed to make the best decision possible for our pet. We were treated with kindness by not only the doctor, but everyone else who helped us at the hospital as well. I will definitely be taking my future pets here.
The doctors here have been so great. We moved from Manhattan, New York and my elderly chihuahua has been in a tough spot for some time. Dr. Bailey helped us manage his pain and was always responsive and compassionate. Today the suffering was too much and we had to put my Chihuahua down. Even during COVID the staff was understanding and sympathetic to our situation. I was able to be there at the end with my pup and the staff and Dr. Santielo were great. As sad as this day was, they made it less difficult with their compassion and caring. Thank you. As a medical professional I attest their bedside manner is an A+.
I cannot say enough good things about Bay Animal Hospital. My husband and I recently moved to the South Bay and we were panicked when our 7 month old puppy swallowed a toy (!) last weekend. Bay Animal Hospital was able to squeeze us in for an early morning appointment, and Dr. Gunderson gave our boy top notch care. They were able to get the toy out quickly and kept us updated throughout the process. Everyone we spoke to at the front desk (Alma, Jessica) was super sweet. We are so grateful to be new patients. Thank you!
Dr. Gilman, Thank you and your staff for your kindness and support during a very difficult time. We loved our dog Binks and miss him very much.
To Bay Animal Hospital, Thank you for your care and support of Gus' health and well being for all these years.
The Snowberger family
Dear Dr. Gilman and staff, Snafu and I would like to extend our deepest gratitude for the tender care she received during her spay. She has bounced back to her normal, enthusiastic self and never appeared to have been uncomfortable.
The Burna family
Dear Bay Animal Hospital, I would like to thank you for your outstanding care of Samson and Sofie. It is so very comforting to know they are in such loving and caring hands. You are greatly appreciated for all you do!
The Coughlin family
Dear Dr. Gilman and Everyone, I know this is long overdue, but I want to thank all of you for everything you did to keep Wednesday with me. You are amazing people and you were all so friendly and comforting - you really made me feel like I was not alone. And I know despite her crankiness, she really did like your smiles and scratches on her head. I miss her a ton, but I know that together we gave her great care and a lot of love. You truly are a class act and made us feel important every step of the way. There is no good way to convey the depth of my gratitude.
The Messineo family
To the Staff of Bay Animal Hospital, Thank you for all the love and care you provided to our boy, Higgins. We truly appreciate all you did to help and support us through the years.
The Knapp family
Dear Bay Animal Hospital Staff, Thank you all for being such an incredible staff. Thank you for loving our Norman and telling us that he was an angel each time you saw him because that is exactly what he is. He is an angel that we were blessed with for such a short time. To each of you who knew Norman and to each of you who work at Bay Animal Hospital because you love animals.Thank you for being so gentle and loving to our pets. It makes a difference to us and that's why Norman loved coming to see you.
The Riegler family
Dear everyone at Bay Animal, Thank you so much for caring for Kitty Teddy all last week and all your devoted attention.
The Curran family
Dear Dr. Goodell, We wanted to thank you for the kind phone calls and nice card signed by everyone at Bay Animal Hospital. It meant a lot to us that you took the time to express your sympathy with Jasmine's passing. We really appreciate the consideration and thoughtfulness - it helped a lot.
The Sacks family
Dear Staff, Thank you so very much for being so sweet to our dog, Gus.
The Whites family
Dr. Bailey, I just wanted to say thank you for everything you and your staff did for Goo. You were all so supportive and compassionate and I know Goo was in good hands.
The Taylor family
Dear Dr. Gilman, We wanted to express our heartfelt thanks for the many years of wonderful and expert care you gave to Chase. That being said, the greatest service you gave us was your offer to come to our home and allow Chase to pass on in the comfort and dignity surrounded by those he loved. In addition, your calm and reassuring words provided us much comfort and helped us realize that we made the right decision. One additional comment: we have enjoyed the friendly and efficient service of many fine technicians and receptionists and staff at Bay Animal Hospital over the years. Thank you for your loving and caring ways. We will forever appreciate this.
The Wennekemp family
Dr. Quinn, Thank you so much for your excellent care and concern for Maggie. The staff at Bay Animal Hospital were great and very caring too. We had a great experience with choosing veterinary care.
The Ninegar family
To Dr. Steen and the Staff at Bay Animal Hosiptal, Thank you! Not only for Tuckers surgery today but for your care and concern during Fe's illness and our loss. It hasn't been an easy month but we are glad you're here for us.
The Rasmussen family
Dear Dr. Goodell and staff, I just want to thank all of you for the loving care you gave Barkley over the years. Words cannot express my gratitude.
The Westgate family
Bay Animal Hospital, thank you all so much for the support you have given us during the years. Thank you for your caring and compassion that you blessed us with. We can never thank you enough.
The Ashenfelter family
Dear Dr. Goodell, my brother and I want to thank you and your entire staff for the care given to Doc, for over the past 12 years. You're very fortunate to have such compassionate people both at reception and behind the closed doors. It made Doc's "visits" more tolerable for him and for us as well. We were shown much respect and concern when it came to his general welfare. We thank all of you for that.
The Ruger family