Duties and Responsibilities:
- Review Doctors’ appointment schedules
- Confirm that charts are prepped and ready
- Anticipate client arrivals- i.e. need assistance, aggressive patients, euthanasia
- Be able to account for every client in the lobby at all times, enlist reception help if needed
- Make sure clients get checked in/out and put in rooms in a timely fashion; assist in checking in clients, if needed
- Take a history from the client (Rooming Questions)
- Accommodate any special needs or requests and communicate them with doctors
- Advise doctors that the clients are roomed and ready for them
- Discharging patients
- Answer questions
- Review discharge instructions (if applicable)
- Review special instructions (how to clean ear, instill meds, collar removal, pressure bandages, etc.)
- Assist with entering charges, printing lab test requisition forms, etc.
- Facilitate filling of medications by pharmacy tech or fill meds (as needed)
- Review medications with clients (as needed)
- Troubleshoot why clients are waiting (in exam rooms or in the lobby)