Last Updated May 3, 2021
At Bay Animal Hospital, we prioritize the health of not only our patients, but also of our valued clients and our dedicated and talented team.
We are currently open and available for curbside care! We will continue to look to the CDC and the American and California Veterinary Medical Associations for guidance on how to handle this unprecedented situation. We will be washing our hands, using hand sanitizer, and wiping down all surfaces as often as we can between patient visits to minimize risk of exposure to our clients and staff.
We have adopted the following procedures to try to keep our team and our clients healthy:
- Please do not come to the hospital if you are feeling sick or if you are self-quarantined due to exposure or high risk. If possible, ask a friend or family member to bring your pet in for you, and give that person any necessary information regarding your pet’s history and symptoms as well as permission to approve testing or treatment if necessary.
- We will be providing curbside care exclusively until further notice. Our Lobby will be closed to the public. Curbside for us means that we will meet you in the parking lot to address your needs.
- If you are picking up food or medication, we will bring it to your car.
- If you are dropping off or picking up for a surgical or dental procedure, we will have a technician meet you at your car to transfer** your pet and will give you post-op instructions over the phone.
- If your visit is for an exam appointment, we will take your pet inside the hospital while you wait in the car**, and we will call you to discuss our findings, go over medications, etc. and return your pet to you.
- Technician appointments are currently by appointment only. We will follow the same process as exams above.
- We will be asking you to pay for services over the phone. If you would like to pre-arrange this, please talk to one of our Client Care Specialists.
- Because we have larger volume of phone calls, to expedite your check-in process, please text 310-545-6596 once you have arrived in our parking lot. We have parking sign instructions to guide you. If you need further assistance, please call us and select option 2.
We know that this past year has been extremely stressful and difficult for all of us. Please know that we are working hard to provide the best medical care for your pets. When you contact the hospital, we kindly ask for:
Patience: Please understand that we will continue to adjust our curbside protocol to maximize the safety and efficiency of your visits. We also strive to complete the considerable amount of email, phone and fax requests that we receive daily as quickly as possible.
Compassion: Our staff has been working extremely hard as essential workers during these unprecedented times, putting the safety and health of our patients above their own.
Respect: We are working extremely hard to meet the needs of our beloved patients and clients, and ask for mutual respect during all interactions. We will not tolerate any abuse to our staff of any sort.
Your kindness and your time are greatly appreciated during these challenging times. We promise we will do everything that we can to provide ease and comfort during your pet’s visit with us. We all have the same goal – making sure your pets receive the absolute best care.
We will likely be working short-staffed at times, as many of our team members have young children home from school, and because we are asking those who are feeling sick to stay at home. Thank you in advance for your patience as we continue to do our very best for you and your pets.
If you have any questions or concerns regarding these changes or updates, please call us at 310-545-6596.
Please stay safe and healthy, everyone.
All our best,
Your Doctors and Staff at Bay Animal Hospital
**Safe Transport for Pets & Curbside Care: If your pet can be transported via carrier, please use this method to ensure their safety as we transport them from your vehicle to the hospital and back. Collars and harnesses should also be properly secured and double-checked prior to your hospital visit. Pets that are fearful or fractious may require special considerations in order to safely transfer. If this applies to your pet, we will discuss options with you at the time of arrival.